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Operations / planned team role

Quality Operations Manager

Own the operating standards that determine whether work can be released.

Location

United States

Location type

Remote within the United States

Employment

Full time · planned

Department

Operations

About FindYourHuman

The result has to be right.

FindYourHuman is building a marketplace where vetted people validate, repair, and complete consequential AI-agent work. A customer defines the outcome and acceptance criteria; the platform routes it to the right expert, captures evidence, and keeps one accountable path through repair, replacement, or an eligible refund.

The role

What you will own

Own the operating standards that determine whether work can be released. This role is intentionally broad enough for a strong operator to shape the system while the company is early.

  • Design reviewer calibration, sampling, and escalation workflows.
  • Analyze defect patterns and drive corrective action.
  • Separate genuine quality signals from process noise.

Qualifications

What you bring

  • Demonstrated strength in quality assurance or audit operations.
  • Demonstrated strength in root-cause analysis and calibration.
  • Demonstrated strength in fair, evidence-based decision making.
  • Clear written communication and evidence-based decision making.
  • Comfort building in an early environment where the work is defined before the hierarchy.

Compensation & benefits

Published before formal hiring.

Compensation bands, employment location, and final benefits will be posted before this role becomes an active opening. Planned benefits include health coverage, paid time off, flexible remote work, a home-office allowance, and a learning budget, subject to the final employment policy.

We will not ask candidates to interview for a role without a published compensation range.

Hiring process

Human, direct, and useful.

  1. 01Send a short expression of interest and a work example.
  2. 02Have an initial conversation about the role and your background.
  3. 03Discuss a relevant piece of past work in a live conversation—no video assessment or quiz.
  4. 04Complete references and a background check only when relevant, with notice and consent.

Equal opportunity

Different paths belong here.

FindYourHuman intends to be an equal-opportunity employer. We will evaluate candidates on relevant capability and work evidence without discrimination based on protected characteristics. Reasonable accommodations will be available throughout the process.

Expression of interest

Start with the work.

A few concrete details are more useful than a formal cover letter. If the planned role opens, we will send the full compensation, location, and process before asking for more.