For eligible paid orders

Repair it. Replace it. Still wrong? Refund it.

If an eligible paid order still misses the written requirements after repair or replacement, this policy returns the eligible task price and platform fee.

Define a task Back to product

No card to send a request. Card payment opens only after we set the price and an expert accepts.

Define success before payment

For a card order, the written task contract is the task summary and agreed price that your private request page shows before you pay. You write that summary when you send the request, so describe the deliverable, what counts as done, any evidence you need, and your deadline.

The remedy path

Report the gap. The customer names the unmet written criterion and shares available evidence within 7 days after delivery, with the Report a problem button on the private request page or by replying to the delivery email.
Repair or replace. The original expert repairs the work, or a better-fit expert takes over without an additional task charge.
Admin check. A FindYourHuman admin checks the remedy against the written criteria.
Refund if still unresolved. If the eligible task still fails, the eligible task price and FindYourHuman platform fee return to the original payment method.

Generally covered

A defined deliverable misses a written acceptance criterion.
Required evidence is absent or materially unsupported.
The expert introduces a verifiable error.
Work remains incomplete after the agreed deadline without an approved extension.
The repair or replacement also fails the admin check.

Not covered

New requirements or preference changes after scope lock.
Missing, inaccessible, misleading, or late customer inputs.
Outcomes controlled by third parties, markets, future events, wagers, or investment performance.
Illegal, unsafe, deceptive, or prohibited tasks.
External outages or account restrictions outside the expert’s control.
Business loss, lost profit, consequential damage, or any result outside the written task contract.

Pass-through costs and timing

Unless the task contract says otherwise, purchased items, approved travel, taxes, payment-provider charges, and third-party provider costs are separate from the eligible task price and platform fee.

Refunds go back to the original payment method, and your private request page shows when a refund has been issued. This policy supplements, and does not replace, consumer rights that apply by law.

Important boundary

This is a service refund promise, not insurance or a guarantee of business results. It is also separate from our aim to review eligible early-access profiles within 48 hours, which does not promise a paid task or job. See the fuller outcome-promise explanation.

Build your route

Scope a task the promise protects.

Tap to define one outcome and its criteria.